Month: April 2014

Online Communities, Communities of Practice

Communities vs. Social Networks

These days “Social Media” has become a trigger word amongst the corporate world. The question is “what is social media?” Many seem to relate social media to Facebook-like social networking sites; others seem to think that they are blogs, Twitter, Flickr, YouTube, or similar type of content sharing Web 2.0 applications. Yet, answers to this question may still range from social collaboration sites (like Wikipedia, or Digg) to online communities. The question posed is what does this all mean? I believe that all the examples above are correct to a certain extent, and these are functional classifications of social media.

What is the difference between Social Networks and Communities though? Lets have a look by first defining these terms

Social networks:

Everyone has their own social network (whether online or offline). Everyone has friends, family, and people they are acquainted with through one way or another. An online social networking site simply makes our social networks visible to others who are not in our immediate network.

With this knowledge, it should be obvious why Facebook, Google+, and LinkedIn are social networks as opposed to communities.

“I have a friend request from some stranger on facebook and i delete it without looking at the profile because that doesn’t seem natural. ’cause friendship should not be as easy as that. it’s like people believe all you need to do is like the same bands in order to be soulmates. or books.omg… U like the outsiders 2… it’s like we’re the same person! no we’re not. it’s like we have the same english teacher. there’s a difference.”
― David Levithan,


Unlike social networks, communities (both online and offline) are more interesting from a social perspective, because they often consist of people from all walks of life that seem to have no relationship at all. How do they form this common interest?

It maybe a hobby, something the community members are passionate about, a common goal, project, or preference for a similar lifestyle, geographical location, or profession.

After clearly defining a social network and community, hopefully you will find yourself associating social media tools such as Wikipedia, YouTube, Flickr with communities rather than social networks.

Pam Moore (@pammktgnut“You can never go wrong by investing in communities and the human beings within them.”

Social Networks are:

  1. Held together by pre-established interpersonal relationships between individuals. So you technically know everyone that is directly connected with you.
  2. Each person has one social network.
  3. They have a network structure.

Communities are:

  1. Held together by some common interests of a large group of people. Although there may be pre-existing interpersonal relationship between members of a community, it is not required. So new members usually do not know most of the people in the community.
  2. One person may be part of many communities.
  3. They have an overlapping and nested structure.

To tie this all together I found this short Youtube video very beneficial. This is a great informational video about how Online Communities can be better than Social Media Sites:


Small Business, Non-profits and Mobile Social Media

How can my business effectively employ social media techniques?

I only operate a small business do i really need to use social media to market my business? I don’t have time to use social media? If you ask yourself these questions then you should read on. I have done some research over the last couple of days about the effects social media has on small businesses, non-profit businesses and how mobile social media is becoming even more popular across the generations.

“First we thought the PC was a calculator. Then we found out how to turn numbers into letters with ASCII — and we thought it was a typewriter. Then we discovered graphics, and we thought it was a television. With the World Wide Web, we’ve realised it’s a brochure.”

― Douglas AdamsSmall Businesses

Facebook Statistics 

Total Number of Facebook Users 1.26 Billion (10/6/2013)

Total Number of Facebook daily active users 757 Billion (29/1/2014)

Estimated Percentage of Facebook User Growth in APAC by 2015 28-32% (20/2/2014)

Statistics obtained from :

Taking into mind these statistics, for any company social media (Even just using Facebook) will be seen as a significant advantage to get your business or ideas out to the general public. In New Zealand we operate a lot of small businesses so I will focus on Small Businesses and Non-Profit Organisations, also finding out how they can employ mobile social media to gain a competitive advantage in todays markets.


Small Businesses and Social Media

Did you know that around 9 out of 10 small businesses use or are planning to use social media to market there goods or services?small-business

LinkedIn recently conducted a study to investigate how small businesses are using social media, and whether their investment is proving its worth. According to their research, the main problem facing most small businesses is attracting new clients.

The study also showed that over half have increased the amount they are spending on social media in the last year. What do you think could have caused this? Most social media forums are free to subscribe … Are we really changing to the digital age and focusing to much time on social media?

LinkedIn research is located:


Non Profit Organisations

Let’s be honest how many Non Profit Organisations do you really see marketing themselves with big marketing campaigns in todays market: the nonprofit sector doesn’t typically push the social media creativity envelope at the moment. We often see the most creative campaigns come from brands that have big budgets and cutting edge marketing teams behind them focused on brand awareness and gaining competitive advantage in the market. This doesn’t mean that small non profit organisations cannot be effective in the social media realm. Most Non-Profit organisations draw on their target audience to relate personally with them, a few examples are the SPCA, Coastguard , Westpac Rescue Helicopter. By using social media these organisations can effectively get their message out to the widerWe-support-Chopper-Badge-300x300 public and keep them engaged. I am a Coastguard and Westpac Volunteer and I subscribe to these Facebook pages. Companies can simply put a message out on a friday wishing everyone a good weekend with a underlying message about water safety for example and this will trigger in the audiences mind when they are out undertaking their activities.

I think we will see significant growth in the way Non Profit organisations use social media and we will find ourselves subscribing to more of these pages on our personal social media mediums. As most people have some kind of social media application and nearly everybody has a smart phone these companies can effectively reach their target audience anywhere in the world any time of day.

Links To Mentioned Non Profit Pages:

Business Value of Social Media and Crowdsourcing

How much value does social media actually add to a business

We all know how social media has a big impact on businesses in today economy but does it actually make a difference to the operation of your business?

Sean Gardner (@2morrowknightSocial media is not just an activity; it is an investment of valuable time and resources. Surround yourself with people who not just support you and stay with you, but inform your thinking about ways to WOW your online presence”

It’s almost impossible to imagine a life before social media, Facebook and Twitter have been around for less than a decade however I find myself struggling to remember the times i spent on the internet not looking at this websites. As businesses look back over this short amount of time, they can easily see how these sites are changing the way they do business. Business professionals use these social media sites to network, interact with customers, and bring a new dynamic with how they interact and bring their team members

Social Media is a undoubtable a great tool for any business however it has the ability to divide and destroy industries, with outdated companies falling behind their competitors. Social media can be a distraction for majority of the workforce, quickly diminishing employee productivity throughout the day, but it can also be a way to open up opportunities that would never have existed in the past time. This the current day and age social media is a effective tool for any business.

As businesses continue to try to redesign themselves in this new technology-driven environment, customers are crucial to those changes. While a director may not be required to spend all day tweeting or posting insightful and motivational comments on Facebook, it is important that they consider the value of social media to their business.

Do you think a director will need to consider how many complaints or praise came through via Twitter last month? Which company posts on Facebook received the most “likes” or “shares?” Do the customers react better to quotes or pictures?

I think using these tools are essential as the Directors can use this information to gain a competitive advantage over their competitors


What is Crowdsourcing? First we must understand this term the oxford dictionary defines crowdsourcing as : obtain (information or input into a particular task or project) by enlisting the services of a number of people, either paid or unpaid, typically via the Internet.

social-media-revolution-2What does this mean for my business? Is this something that I should be worried about to gain business value?

Whether you like it or not, you are either crowdsourcing or being sourced. The information we are generating in a big data world is starting to funnel into specific areas of interest to companies and people. And it’s only going to get bigger as technology advances.

You need to know just how crowdsourcing actually works. It starts with your overall business objective and your target audience. The better the story you pitch, the more likely you will receive effect feedback and buy in from your audience. I recommend you spend majority of your time crafting an genuine story, and how it clearly ties back to your business or product. How did your experience lead your to coming up with this idea? How did a tragic or terrific time in your life inspire the need to change it for others? People innately look to connect with others on a personal level and with those who share their own personal values.

This approach gives better insight to a company or person about the overall level of interest in what they’re offering to their audience. It’s almost like market research that actually pays you in the end. The level of support you get for a project can be used to determine overall supply and demand, and help you figure out the best strategies to move forward and grow your business.

Building a online community by crowdsourcing has massive value when your brand or product has an authentic value and story behind it. You’ll collect an insider audience of buyers eager to talk about it, share it and be a part of your brand for life. This will expand your  product and increase the footprint your business has in the online environment.

 Bonnie Sainsbury (@bsainsbury“Social media will help you build up loyalty of your current customers to the point that they will willingly, and for free, tell others about you.”